Your service desk is buried in tickets. More people won't fix it.
About this event
Most IT teams are buried in tickets, and adding headcount rarely clears the queue. The work stays reactive, the same issues return, and nobody can see what is really happening across the environment.
Join our solutions team for a first look at Freshservice, and see what a service desk looks like when the work connects. We will cover how employees find answers faster with self-service and domain-specific AI, how recurring incidents become problems with root cause and impact in context, and how changes go live with risk, approvals, and dependencies understood up front.
You will also see how analytics turn everyday IT data into decisions: which trends are emerging, where resolution times slip, and what to fix next. Bring your questions, the session closes with Q&A.
What you'll learn
- Move from ticket overload to faster resolution: Give employees faster ways to find answers while domain-specific AI helps agents understand issues, find relevant solutions, and resolve tickets faster.
- Connect the dots from incident to resolution: See how recurring incidents can become problems, with root-cause analysis, business impact, and related incidents connected in context.
- Make changes with confidence: Understand risk, approvals, dependencies, impacted services, maintenance windows, and rollback plans before a change goes live.
- Turn IT data into action: Use analytics and AI-powered insights to identify unusual trends, investigate resolution times, and uncover opportunities to improve service operations.
- Live Q&A: Bring your questions to our solutions team and get answers tailored to your IT service management challenges.
Topics covered
Speakers
Frequently asked questions
Who is hosting Your service desk is buried in tickets. More people won't fix it.?
Your service desk is buried in tickets. More people won't fix it. is hosted by Freshworks.
When is Your service desk is buried in tickets. More people won't fix it.?
This session is available on demand.
Where does registration take place?
Registration is completed directly on UPCOMING.
What format is this event?
This is an on-demand session that can be watched online.
Which topics does this event cover?
The event covers AI and Employee Experience.
