Your ITSM stack is modern. Your coordination isn't.

Many IT organizations have already modernized their tooling. What they haven't solved is coordination: the work that falls between tools, teams, and handoffs, and the gap between running service operations and running the business.

Join analyst Isaac Sacolick and Freshworks to explore the next chapter for ITSM: how IT leaders are moving beyond managing a modern stack to coordinating action across the enterprise, where AI is actually delivering value, and what it takes to turn scattered initiatives into one coherent operating model.

ITSM used to mean uptime and ticket queues. It now means holding AI investments, employee expectations, and service delivery together. This 60-minute session looks at where the market is heading and what changes when coordination becomes the goal.