Reimagining Student Experience through ESM

The demands on Higher Education have never been greater. Universities are expected to enhance the student experience, embrace AI, modernise services and deliver greater operational efficiency, all whilst operating within increasingly constrained budgets.

Against this backdrop, many institutions are rethinking how services are designed and delivered, recognising that every interaction with Student Services, Registry, IT, Accommodation, Estates, Finance and other professional services contributes to the overall university experience.

The Higher Education Service Transformation Forum 2026 brings together university leaders, sector experts and transformation partners for a day of practical insight, peer discussion and strategic thinking focused on the future of service delivery in Higher Education.

Rather than focusing on technology alone, the forum will explore how universities can create a more connected, efficient and student-centred operating model; one that improves experiences for both students and staff whilst delivering measurable organisational value.

Throughout the day, attendees will hear directly from Higher Education institutions that are transforming the way services are delivered, learn how peers are responding to financial and operational challenges, and explore practical approaches to Enterprise Service Management, AI and cross-department collaboration.

Through keynote sessions, customer stories, interactive discussions and networking opportunities, the forum will provide a unique opportunity to exchange ideas, challenge traditional approaches and gain actionable insight from across the sector.

Whether your institution is beginning its service transformation journey or looking to build on existing success, you'll leave with new perspectives, practical ideas and valuable connections to help shape your future strategy. The forum is designed to equip Higher Education leaders with the insight and confidence to drive meaningful, sustainable transformation.