Webinar: 2026 IT service desk blueprint | Freshworks
About this event
A thought-provoking session for IT leaders that reframes the service desk for what it has become in 2026: a strategic, AI-assisted, people-ready function that helps smaller IT teams scale without complexity. Webinar: 2026 IT service desk blueprint | Freshworks is an official webinar listing associated with Freshworks.
Visit the company-owned event page for the organizer's latest agenda, access details, availability, and registration or viewing instructions. UPCOMING provides this independent listing to help professionals discover the session.
What you'll learn
- Why the old tiered approach can’t scale, and what replaces it
- The rise of AI-assisted, people-ready service delivery
- How XLAs and knowledge shape real experience outcomes
- The modular, ROI-driven IT platform built for smaller teams
- A crawl → walk → run roadmap for modernization in 2026
Topics covered
Frequently asked questions
Who is hosting Webinar: 2026 IT service desk blueprint | Freshworks?
Webinar: 2026 IT service desk blueprint | Freshworks is hosted by Freshworks.
When is Webinar: 2026 IT service desk blueprint | Freshworks?
See the official event page for Webinar: 2026 IT service desk blueprint | Freshworks's confirmed availability and schedule details.
Where does registration take place?
Registration or viewing is completed on Freshworks's website.
What format is this event?
This is an online webinar.
Which topics does this event cover?
The event covers Customer Experience and Data.
