Your AI pilots worked. Production is a different story.
About this event
Many organizations have proven AI in a pilot. Far fewer have made it work at production scale.
Where fragmented systems, inconsistent processes, and untrusted data turn a promising demo into a stalled initiative, the difference is the operational foundation underneath.
In this on-demand customer panel from the Refresh Virtual Summit, IT leaders share how they replaced fragmented legacy environments with a unified approach to service delivery: improving visibility, standardizing workflows, and building the foundation AI needs to scale.
Watch on demand to hear how organizations are moving from AI experimentation to meaningful outcomes, and what it takes to get there.
What you'll learn
- Learn how organizations are moving from fragmented systems to unified service platforms
- Understand how standardization and shared workflows can improve visibility and streamline service delivery
- Explore how IT leaders are using automation to reduce manual effort and improve employee experiences
- Learn why strong operational foundations and trusted data are critical for scaling AI initiatives
- Hear practical lessons on driving adoption, managing change, and building momentum for service transformation
Topics covered
Speakers
Frequently asked questions
Who is hosting Your AI pilots worked. Production is a different story.?
Your AI pilots worked. Production is a different story. is hosted by Freshworks.
When is Your AI pilots worked. Production is a different story.?
This session is available on demand.
Where does registration take place?
Registration is completed directly on UPCOMING.
What format is this event?
This is an on-demand session that can be watched online.
Which topics does this event cover?
The event covers AI, Employee Experience, and Automation.
