Everyone says "do more with less." Nobody says how IT coordinates it.

The mandate is universal: cut cost, absorb more demand, and prove value from the tools already in place. What's missing is an operating answer.

Join analyst Isaac Sacolick and Freshworks to explore how IT leaders are meeting the "do more with less" moment: where AI is delivering real value in service operations, where it quietly creates more work, and what coordination, not more tools, looks like in practice.

This 60-minute session covers how IT coordinates work across teams, systems, and AI initiatives without adding another layer of tooling, and what becomes possible when friction turns into coordinated action.