Next Webinar: CustomerSure
About this event
A hands-on session with Victoria Taylor from Beyond Housing, sharing examples of how her team have used VoC data to create better policies. Next Webinar: CustomerSure is an official webinar listing associated with CustomerSure. Visit the company-owned event page for the organizer's latest agenda, access details, availability, and registration or viewing instructions.
UPCOMING provides this independent listing to help professionals discover the session.
Next Webinar: CustomerSure is a on-demand from CustomerSure focused on Data. The session is available to watch online on CustomerSure's website. UPCOMING provides an independent event listing and directs attendees to CustomerSure's website to complete registration or viewing.
What you'll learn
- Why traditional policy consultation often falls short
- How Beyond Housing uses customer insight to shape policy intent and direction
- The role of customer feedback, complaints and experience data in policy development
- Lessons learned from implementing this approach
- Examples from recent policy projects including Neighbourhood Management and Customer Code of Conduct policies
- Practical ideas you can apply within your own organisation
Topics covered
Frequently asked questions
Who is hosting Next Webinar: CustomerSure?
Next Webinar: CustomerSure is hosted by CustomerSure.
When is Next Webinar: CustomerSure?
This session is available on demand.
Where does registration take place?
Registration or viewing is completed on CustomerSure's website.
What format is this event?
This is an on-demand session that can be watched online.
Which topics does this event cover?
The event covers Data.
