Customer Journey Mapping: Turning Insight Into Organisational Change
About this event
Darren Wake and Jerry Angrave, two experienced CX pros, discuss how to make customer journey mapping a stategic tool that drives organisational change. Customer Journey Mapping: Turning Insight Into Organisational Change is an official webinar listing associated with CustomerSure.
Visit the company-owned event page for the organizer's latest agenda, access details, availability, and registration or viewing instructions. UPCOMING provides this independent listing to help professionals discover the session.
What you'll learn
- How to frame journey mapping as a strategic tool , not a one-off exercise
- Practical tips to improve preparation, facilitation and follow-up
- What to prioritise and what to avoid when building internal alignment
- How to link journey mapping with measurable improvements
- Real examples of how journey mapping has influenced business change
Topics covered
Frequently asked questions
Who is hosting Customer Journey Mapping: Turning Insight Into Organisational Change?
Customer Journey Mapping: Turning Insight Into Organisational Change is hosted by CustomerSure.
When is Customer Journey Mapping: Turning Insight Into Organisational Change?
This session is available on demand.
Where does registration take place?
Registration or viewing is completed on CustomerSure's website.
What format is this event?
This is an on-demand session that can be watched online.
Which topics does this event cover?
The event covers Customer Experience and Data.
