From Listening to Improving: Turning Customer Feedback into Real Change in Social Housing
About this event
Practical insight on how social housing teams can turn customer feedback into meaningful service improvement, with Darren Wake and Chris Elliott from Housemark. From Listening to Improving: Turning Customer Feedback into Real Change in Social Housing is an official webinar listing associated with CustomerSure.
Visit the company-owned event page for the organizer's latest agenda, access details, availability, and registration or viewing instructions. UPCOMING provides this independent listing to help professionals discover the session.
What you'll learn
- spot repairs, damp and mould, missed appointment and repeat-contact risks earlier
- identify small moments that make a big difference, such as delay updates, cleanliness, ID badges and repair communication
- route urgent feedback to the teams who can act on it
- create an audit trail showing what happened, what action was taken and what outcome followed
- use benchmarking to learn from high performers, not just check who is below them
- report very satisfied separately so improvement is not hidden inside the combined TSM measure
- connect feedback themes to policy reviews, service design, contractor instructions and board KPIs
Topics covered
Frequently asked questions
Who is hosting From Listening to Improving: Turning Customer Feedback into Real Change in Social Housing?
From Listening to Improving: Turning Customer Feedback into Real Change in Social Housing is hosted by CustomerSure.
When is From Listening to Improving: Turning Customer Feedback into Real Change in Social Housing?
This session is available on demand.
Where does registration take place?
Registration or viewing is completed on CustomerSure's website.
What format is this event?
This is an on-demand session that can be watched online.
Which topics does this event cover?
The event covers HR and Data.
