Webinar Series - WC Expert Insights Series 1 - Microsoft Teams Phone and the Contact Center: What do Enterprises Need to Know? - Metrigy
About this event
Business, telecom, IT, and contact center leaders often struggle with the role of Microsoft Teams in the contact center, its applicability, and how best to integrate Teams with dedicated contact center platforms and PSTN access strategies. In this webinar we'll share Metrigy's latest research on successful approaches for evaluating use cases and implementing integration.
Webinar Series - WC Expert Insights Series 1 - Microsoft Teams Phone and the Contact Center: What do Enterprises Need to Know? - Metrigy is a webinar from Metrigy focused on Data. The event is scheduled for Tuesday, September 2, 2025. UPCOMING provides an independent event listing and directs attendees to Metrigy's website to complete registration or viewing.
What you'll learn
- Use cases for Teams for inbound call management
- Required analytics and management capabilities
- Options for Teams-Contact Center platform integration
- The emergence of the Unified integration model and Teams Phone Extensibility
- How to unify PSTN access
- How to build the right organization for Teams and contact center management
Topics covered
Frequently asked questions
Who is hosting Webinar Series - WC Expert Insights Series 1 - Microsoft Teams Phone and the Contact Center: What do Enterprises Need to Know? - Metrigy?
Webinar Series - WC Expert Insights Series 1 - Microsoft Teams Phone and the Contact Center: What do Enterprises Need to Know? - Metrigy is hosted by Metrigy.
When is Webinar Series - WC Expert Insights Series 1 - Microsoft Teams Phone and the Contact Center: What do Enterprises Need to Know? - Metrigy?
Webinar Series - WC Expert Insights Series 1 - Microsoft Teams Phone and the Contact Center: What do Enterprises Need to Know? - Metrigy is scheduled for Tuesday, September 2, 2025.
Where does registration take place?
Registration or viewing is completed on Metrigy's website.
What format is this event?
This is an online webinar.
Which topics does this event cover?
The event covers Data.
More from Metrigy
View all →
EndedMay 8, 2026
Webinar - Workplace Collaboration Expert Insights Series 1, Ep.1 - A UCaaS Reality Check: What Buyers and Vendors Need to Know - Metrigy
Metrigy
EndedMar 23, 2026
Webinar - Knowledge Management Expert Insights Series, Ep.1 - Strategies & Best Practices for CX Knowledge Management Today - Metrigy
Metrigy
EndedNov 17, 2025
Webinar - AI-Powered WEM: Driving Agent Experience, Flexibility, and Business Unit Expansion - Metrigy
Metrigy