Webinar Replay - Demystifying the Flavors of AI to Boost Customer Experience - Metrigy

What you'll learn

• AI, machine learning, deep learning: What do they all mean and how are they relevant to today’s CX strategies?
• What types of AI are appropriate to address which business requirements? For example, when is it appropriate to use Natural Language Understanding, chatbots, or image recognition—and when is it not?
• How do you build a business case to get funding and support for AI—and which flavors of AI are garnering the most support? And, how can you effectively measure success to help secure funding for future projects?
• How can AI flavors, such as Workforce Engagement Management (WEM) or agent analytics, help improve the contact center culture and reduce turnover rates—particularly with the changing workplace?

Topics covered