Webinar - Omnichannel 3.0: Mastering the Intersection of AI + Humans in a Digital-First World - Metrigy
About this event
Developing a solid CX strategy is significantly harder than it once was. When do AI agents trump human agents? In a digital-first world, does voice still matter? And how important is platform integration to unlock new levels of agility and insight?
Webinar - Omnichannel 3.0: Mastering the Intersection of AI + Humans in a Digital-First World - Metrigy is a webinar from Metrigy focused on AI, Customer Experience, and Data. The event is scheduled for Tuesday, June 10, 2025. UPCOMING provides an independent event listing and directs attendees to Metrigy's website to complete registration or viewing.
What you'll learn
- Gain practical insights into how AI helps—not replaces—agents
- Learn what consumers want (and don’t want) from technology when they interact with businesses—and find out some key generational differences
- Understand consumer channel selection and the importance of maintaining consistency across touchpoints
- Learn why voice remains the most crucial channel, and how to use AI strategically to elevate—not replace—voice interactions
- Take actionable insights on how to optimize your omnichannel strategy
Topics covered
Frequently asked questions
Who is hosting Webinar - Omnichannel 3.0: Mastering the Intersection of AI + Humans in a Digital-First World - Metrigy?
Webinar - Omnichannel 3.0: Mastering the Intersection of AI + Humans in a Digital-First World - Metrigy is hosted by Metrigy.
When is Webinar - Omnichannel 3.0: Mastering the Intersection of AI + Humans in a Digital-First World - Metrigy?
Webinar - Omnichannel 3.0: Mastering the Intersection of AI + Humans in a Digital-First World - Metrigy is scheduled for Tuesday, June 10, 2025.
Where does registration take place?
Registration or viewing is completed on Metrigy's website.
What format is this event?
This is an online webinar.
Which topics does this event cover?
The event covers AI, Customer Experience, and Data.
More from Metrigy
View all →
EndedMay 8, 2026
Webinar - Workplace Collaboration Expert Insights Series 1, Ep.1 - A UCaaS Reality Check: What Buyers and Vendors Need to Know - Metrigy
Metrigy
EndedMar 23, 2026
Webinar - Knowledge Management Expert Insights Series, Ep.1 - Strategies & Best Practices for CX Knowledge Management Today - Metrigy
Metrigy
EndedNov 17, 2025
Webinar - AI-Powered WEM: Driving Agent Experience, Flexibility, and Business Unit Expansion - Metrigy
Metrigy