Webinar - Humans Still Matter (a lot) in CX, but AI Makes Them Better - Metrigy
About this event
Far too many CX leaders view customer service as an either/or decision when it comes to AI—either fully automate with virtual agents or rely entirely on live agents. But in reality, AI shines best with a “both/and” approach, blending human expertise with advanced technology.
Webinar - Humans Still Matter (a lot) in CX, but AI Makes Them Better - Metrigy is a webinar from Metrigy focused on AI, Customer Experience, and Data. The event is scheduled for Tuesday, November 5, 2024. UPCOMING provides an independent event listing and directs attendees to Metrigy's website to complete registration or viewing.
What you'll learn
- What types of AI are best suited for human-centric AI?
- Where are companies seeing success?
- Do customers want humans, AI, or both? What should CX leaders do to ensure success with this approach?
- How does human-centric AI affect staffing, compensation, and management?
Topics covered
Frequently asked questions
Who is hosting Webinar - Humans Still Matter (a lot) in CX, but AI Makes Them Better - Metrigy?
Webinar - Humans Still Matter (a lot) in CX, but AI Makes Them Better - Metrigy is hosted by Metrigy.
When is Webinar - Humans Still Matter (a lot) in CX, but AI Makes Them Better - Metrigy?
Webinar - Humans Still Matter (a lot) in CX, but AI Makes Them Better - Metrigy is scheduled for Tuesday, November 5, 2024.
Where does registration take place?
Registration or viewing is completed on Metrigy's website.
What format is this event?
This is an online webinar.
Which topics does this event cover?
The event covers AI, Customer Experience, and Data.
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