Webinar - How Al is Helping-and Hurting-Service and Sales Agents - Metrigy
About this event
Nearly 50% of companies are now using AI in some form in their contact centers for both sales and service interactions. Companies are investing heavily in AI to fully automate customer interactions – and increasingly in assisting live agents to be more efficient, effective, and successful.
Webinar - How Al is Helping-and Hurting-Service and Sales Agents - Metrigy is a webinar from Metrigy focused on AI, Sales, and Data. The event is scheduled for Wednesday, August 28, 2024. UPCOMING provides an independent event listing and directs attendees to Metrigy's website to complete registration or viewing.
What you'll learn
- How is AI changing KPIs, such as average handle time, first call resolution, customer satisfaction, and agent efficiency?
- When does AI help and hurt agent loyalty and longevity?
- Is AI really working as advertised in sales and service, based on hard data from companies using the technology?
- What are the top 3 things every company should do with AI today to improve employee productivity and engagement?
Topics covered
Frequently asked questions
Who is hosting Webinar - How Al is Helping-and Hurting-Service and Sales Agents - Metrigy?
Webinar - How Al is Helping-and Hurting-Service and Sales Agents - Metrigy is hosted by Metrigy.
When is Webinar - How Al is Helping-and Hurting-Service and Sales Agents - Metrigy?
Webinar - How Al is Helping-and Hurting-Service and Sales Agents - Metrigy is scheduled for Wednesday, August 28, 2024.
Where does registration take place?
Registration or viewing is completed on Metrigy's website.
What format is this event?
This is an online webinar.
Which topics does this event cover?
The event covers AI, Sales, and Data.
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