Metrigy Kicks Off New Expert Insights Webinar Series, AI’s Growing Roles in Supercharging Agent Performance, Sponsored by NICE and RingCentral - Metrigy

What you'll learn

• How agent assist/copilots help agents in the moment during customer interactions to reduce average handle time, close sales, and improve customer satisfaction
• By what amount transcription and summarization shave time off post-call work, increasing agent efficiency
• The role of workforce engagement management , including AI-powered training, scheduling, and quality management evaluations, to improve both agent and supervisor performance
• How companies use voice of the customer analysis to guide agents on areas of deficiency
• What AI can do to improve agent wellness

Topics covered