August 9, 2011 MetricNet Webcast - MetricNet Performance Benchmarking and Consulting

Webinar: The pursuit of customer satisfaction through continuous improvement programs is high on most Call Center and IT Service Desk agendas, yet most still fail to understand the totality of customer expectations and therefore deliver services that miss the mark. Fewer than than 25% of enterprises have institutionalized a successful customer satisfaction measurement and management system that works.

August 9, 2011 MetricNet Webcast - MetricNet Performance Benchmarking and Consulting is a webinar from MetricNet focused on Customer Experience, HR, and Data. The event is scheduled for Tuesday, August 9, 2011. UPCOMING provides an independent event listing and directs attendees to MetricNet's website to complete registration or viewing.