Digital Banking Journey with Fifth Third Bank: From ATM to AI | LivePerson

Fifth Third Bank’s digital banking virtual assistant Jeanie, delivers a 95% accuracy rate. Learn how their AI agent enhances customer experiences and operational efficiency, creating a new financial services industry standard for customer service.

Discover how Fifth Third developed their sophisticated virtual assistant, Jeanie, which accurately understands over 150 customer intents and 30,000 phrases, achieving a 95% accuracy rate.

Fifth Third started developing their online and mobile banking bot by analyzing 6 months of conversations to determine the top banking industry customer intents and focusing on the current agent process.

Learn how using the Agent Private Message functionality and refining the pre-defined content library ensured accuracy for customers while drastically improving the agent experience.

See their vision for enhancing today’s CX and customer satisfaction, including what’s going live in the near future. (Hint: expansion is on the horizon for Jeanie and online banking services.)