Webinar
AI in enterprise: are agents and customers on board or jumping ship?
See source for availabilityWebinar · Online
About this event
Discover agent and customer opinions on AI in the contact centre top frustrations, success factors, and use cases for better CX.
AI in enterprise: are agents and customers on board or jumping ship? is a webinar from Kore.ai focused on AI and Customer Experience. See Kore.ai's website for confirmed availability and schedule details. UPCOMING provides an independent event listing and directs attendees to Kore.ai's website to complete registration or viewing.
What you'll learn
- The top 2 things that agents value more than pay. - The top things that frustrate agents and customers most and how to resolve them. - How agents and customers feel about the coming of AI in the contact centre. - Top use cases for AI in customer service. - What agents and customers believe are the critical success factors in customer satisfaction. - What are the biggest customer frustrations when dealing with call centers. - Whether contact centres are performing against the things that agents value most. - Which industries have agents with the greatest willingness to utilise agents assist AI tools.
