Webinar
Global Customer Reference Forum
See source for availabilityWebinar · Online
About this event
Join this interactive session to see how United Federal Credit Union modernized its contact center with Genesys Cloud to build the foundation for AI-powered customer and employee experiences. Global Customer Reference Forum is an official webinar listing associated with Genesys.
Visit the company-owned event page for the organizer's latest agenda, access details, availability, and registration or viewing instructions. UPCOMING provides this independent listing to help professionals discover the session and routes outbound visitors to the official company source with referral attribution.
What you'll learn
- Successfully navigated change while preparing for advanced AI capabilities, including intelligent routing, workforce optimization, conversational AI, and voice automation - Prioritized change readiness and adoption - Realized early business outcomes —including reduced handle times, improved routing accuracy, and greater operational visibility.
