Global Customer Reference Forum
About this event
Join this interactive session to see how United Federal Credit Union modernized its contact center with Genesys Cloud to build the foundation for AI-powered customer and employee experiences. Global Customer Reference Forum is an official webinar listing associated with Genesys.
Visit the company-owned event page for the organizer's latest agenda, access details, availability, and registration or viewing instructions. UPCOMING provides this independent listing to help professionals discover the session.
What you'll learn
- Successfully navigated change while preparing for advanced AI capabilities, including intelligent routing, workforce optimization, conversational AI, and voice automation
- Prioritized change readiness and adoption
- Realized early business outcomes —including reduced handle times, improved routing accuracy, and greater operational visibility.
Topics covered
Frequently asked questions
Who is hosting Global Customer Reference Forum?
Global Customer Reference Forum is hosted by Genesys.
When is Global Customer Reference Forum?
See the official event page for Global Customer Reference Forum's confirmed availability and schedule details.
Where does registration take place?
Registration or viewing is completed on Genesys's website.
What format is this event?
This is an online webinar.
Which topics does this event cover?
The event covers Cloud and HR.
