Summit
Summit 2014 Highlights: The State of B2B Customer Experience
See source for availabilitySummit · Online
About this event
To dramatize the circus-like state of customer experience management at many B2B organizations, Megan Heuer and Jay Gaines of SiriusDecisions came out hula-hooping and juggling (respectively) at Summit 2014 in Orlando. Most B2B leaders acknowledge that customer experience is important – but many are unsure how to develop the right programs and initiatives to make […]
Summit 2014 Highlights: The State of B2B Customer Experience is a summit from Forrester focused on Customer Experience. See Forrester's website for confirmed availability and schedule details. UPCOMING provides an independent event listing and directs attendees to Forrester's website to complete registration or viewing.
What you'll learn
- Sixty-four percent of B2B companies have a customer experience function, and 54 percent of those companies plan to grow more than 10 percent this year
