Customer Support AI: How to Prepare Your Organization

What you'll learn

• Kick-off Call Here we meet with a potential partner and evaluate their goals, align on success metrics, timelines, and expectations We establish a connection between customer’s helpdesk and Forethought Schedule weekly syncs to track progress - Solutions Implementation In phase two, we train models baked on customer ideas and provide a testing environment for Forethought tools Coordinate agent training for other tools - Analytics Dashboard Set up analytics dashboard for teams to track progress Review progress - Continuous improvements Identify opportunities to further improve AI model performance - ROI Evaluation Present ROI based on current metrics Discuss next steps for partnership