Agent Productivity Webinar: Boost CSAT & Reduce Costs
About this event
Learn how leading teams improve agent productivity, increase CSAT, and reduce costs with AI-driven workflows that simplify complex support tasks. Agent Productivity Webinar: Boost CSAT & Reduce Costs is an official on-demand session listing associated with Forethought. Visit the company-owned event page for the organizer's latest agenda, access details, availability, and registration or viewing instructions.
UPCOMING provides this independent listing to help professionals discover the session.
Agent Productivity Webinar: Boost CSAT & Reduce Costs is a webinar from Forethought focused on Customer Experience and Data. See Forethought's website for confirmed availability and schedule details. UPCOMING provides an independent event listing and directs attendees to Forethought's website to complete registration or viewing.
What you'll learn
- Determine if support processes are meeting customer needs; are they effective enough, efficient enough?
- Identify key improvements to increasing cost effectiveness and customer retention
- Use metrics to visualize team’s performance over time
- Let KPIs lead specific goal setting
- Utilize metrics to understand capacity utilization and prepare resources accordingly.
Topics covered
Frequently asked questions
Who is hosting Agent Productivity Webinar: Boost CSAT & Reduce Costs?
Agent Productivity Webinar: Boost CSAT & Reduce Costs is hosted by Forethought.
When is Agent Productivity Webinar: Boost CSAT & Reduce Costs?
See the official event page for Agent Productivity Webinar: Boost CSAT & Reduce Costs's confirmed availability and schedule details.
Where does registration take place?
Registration or viewing is completed on Forethought's website.
What format is this event?
This is an online webinar.
Which topics does this event cover?
The event covers Customer Experience and Data.
