CCNG Q2 Small Group Session Led by John Sorenson

Why Traditional Contact Center Models Are Breaking Under AI Pressure Organizations are rapidly adopting AI across the contact center, but many are finding that layering new capabilities onto legacy operating models is creating as much friction as value. This session will explore why traditional structures — built for a different era of volume, channels, and […] \n

CCNG Q2 Small Group Session Led by John Sorenson is a in-person from CCNG International focused on AI and Data. See CCNG International's website for confirmed availability and schedule details. UPCOMING provides an independent event listing and directs attendees to CCNG International's website to complete registration or viewing.