CCNG October Town Hall Led by John Sorenson, Owner & Executive Consultant, CypressCX
About this event
RSVP by emailing jillian@ccng.com Customer Experience in the Omnichannel World: Ensuring Seamless Journeys Across Voice, Chat, Messaging, Social, etc. Customers expect seamless, personalized, and consistent experiences across all channels — […] \n
CCNG October Town Hall Led by John Sorenson, Owner & Executive Consultant, CypressCX is a in-person from CCNG International focused on Customer Experience. The event is scheduled for Thursday, October 23, 2025 at 2:00 PM. UPCOMING provides an independent event listing and directs attendees to CCNG International's website to complete registration or viewing.
What you'll learn
- Integrating data across channels — unified view of the customer
- Ensuring consistency & context when switching channels
- Metrics/KPIs to measure omnichannel success
- Technology/vendor challenges & how to choose/integrate
Topics covered
Frequently asked questions
Who is hosting CCNG October Town Hall Led by John Sorenson, Owner & Executive Consultant, CypressCX?
CCNG October Town Hall Led by John Sorenson, Owner & Executive Consultant, CypressCX is hosted by CCNG International.
When is CCNG October Town Hall Led by John Sorenson, Owner & Executive Consultant, CypressCX?
CCNG October Town Hall Led by John Sorenson, Owner & Executive Consultant, CypressCX is scheduled for Thursday, October 23, 2025 at 2:00 PM.
Where does registration take place?
Registration or viewing is completed on CCNG International's website.
What format is this event?
This is an in-person event at Online.
Which topics does this event cover?
The event covers Customer Experience.
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