Contact Center Data at Databricks Data + AI Summit 2026 | Avaya
About this event
Databricks Data + AI Summit 2026 takeaways on contact center data, enterprise AI, and the governance needed to improve customer journeys. Contact Center Data at Databricks Data + AI Summit 2026 | Avaya is an official summit listing associated with Avaya. Visit the company-owned event page for the organizer's latest agenda, access details, availability, and registration or viewing instructions.
UPCOMING provides this independent listing to help professionals discover the session.
Contact Center Data at Databricks Data + AI Summit 2026 | Avaya is a summit from Avaya focused on AI and Data. See Avaya's website for confirmed availability and schedule details. UPCOMING provides an independent event listing and directs attendees to Avaya's website to complete registration or viewing.
What you'll learn
- Billing sees the financial impact. Refund requests and payment disputes rise by 25% after the change takes effect.
- Digital sees customers looking for answers. Visits to the payment FAQ increase by 50%, questions about unfamiliar charges rise in the virtual assistant, and exits from the payment page increase by 20%. Some customers may have already searched Google or an external AI tool before reaching a company-owned channel.
- Service sees the work left unresolved. Calls and chats about the charge rose by 40%. One in five customers contacts the company again after the first conversation, and one in four requires a transfer or escalation.
Topics covered
Frequently asked questions
Who is hosting Contact Center Data at Databricks Data + AI Summit 2026 | Avaya?
Contact Center Data at Databricks Data + AI Summit 2026 | Avaya is hosted by Avaya.
When is Contact Center Data at Databricks Data + AI Summit 2026 | Avaya?
See the official event page for Contact Center Data at Databricks Data + AI Summit 2026 | Avaya's confirmed availability and schedule details.
Where does registration take place?
Registration or viewing is completed on Avaya's website.
What format is this event?
This is an online summit.
Which topics does this event cover?
The event covers AI and Data.
