2016 Conference Recap: 10th Annual Shared Services & Outsourcing Week LatAm - Auxis

What you'll learn

• Large size doesn’t matter Average LatAm Shared Services Center (SSC) employs 150 people and supports 7 countries. 45% of the centers are below 100.
• Single function SSC’s are not common. Most LatAm SSC’s handle multiple functions.
• 58% of centers in the region speak more than one language.
• LatAm SSC’s are not just about routine, transaction processing, and commonly handle higher value process requiring judgement and more specialized skills.
• Customer-facing activities have been successfully proven to work under an SSC model (e.g. Grainger, Dell).
• Cost reduction continues to be an important driver to implement shared services, but other factors such as productivity efficiencies, standardization, better controls and scalability are also key.
• High levels of productivity improvements are common. Organizations are realizing significant cost reductions through productivity improvements and process standardization.
• LatAm SSC organizations are increasingly providing support to operations outside of Latin America, predominantly North America (e.g. Grainger, Aero Mexico, Altisource).

Topics covered