CX vs. EX: Should workforce management prioritize customer experience over employee experience?

In today’s competitive business landscape, the debate around Customer Experience (CX) vs. Employee Experience (EX) is more critical than ever. So, which should take precedence? Should workforce management prioritize CX over EX, or are both equally important to organizational success?

CX vs. EX: Should workforce management prioritize customer experience over employee experience? is a on-demand from Aspect Software focused on Customer Experience and HR. The session is available to watch online on Aspect Software's website. UPCOMING provides an independent event listing and directs attendees to Aspect Software's website to complete registration or viewing.