📆 Date: 1st April 2025
🕧 Time: 11 AM GMT / PST
About the event
79% of customers demand consistent experiences across all channels and departments — is your contact center equipped?
Customers interact with brands across a variety of channels — and they expect a consistent, frictionless experience every time, whether it’s social, digital, or voice.
But managing an omnichannel contact center without a unified platform creates chaos: fragmented interactions, slow resolutions, and overwhelmed agents.
The future of customer service is channel-less, and in this webinar, our experts will show you how to:
Deliver omnichannel customer support across 30+ channels without losing context — no matter how often customers switch channels.
Empower your agents with a customized AI-powered desktop to boost efficiency and improve CX.
Bridge the gap between insights and actionability with GenAI to capture real-time customer data, identify root cause analysis, and uncover upsell/cross-sell opportunities.
Integrate advanced AI and leverage 14+ years of data to enhance every step of the customer journey.
Join us to see how Sprinklr can help you deliver unified customer experiences that customers love — using AI and GenAI.
Meet Our Speakers
Tobi Braun
CcaaS Solution Expert
Sprinklr