Customers today want the freedom to choose how they engage with a brand, and WhatsApp has emerged as the preferred channel. With 2.4 bil. users worldwide and a 98% open rate for messages, WhatsApp is one of the best avenues for CX teams to boost engagement, loyalty, and brand awareness. It can become your most powerful retention tactic, and we can help.
WhatsApp with Freshworks helps CX teams build messaging-powered strategies with chatbots, automation, proactive notifications, and more. Freshworks can empower teams to build scalable conversational experiences for customers.