📆 Date: 21st Jan 2025
🕧 Time: 3 PM SGT.
Learn how AI enhances CX through personalization and proactive service. Discover AI-led strategies, real-world examples, and actionable insights to meet evolving customer expectations.
What we’ll cover:
Evolving consumer expectations in the age of AI
Explore possibilities with AI -
AI-Powered personalization at scale
Omnichannel excellence
Proactive service revolution
Impact of GenAI
Common challenges and how CX leaders can navigate them
Research Director
IDC
CX Expert
LinkedIn's Top 150 Business Leaders
CX Expert
Bestselling Author
Global Principal Technologist
Sprinklr
Ex-Customer Care Centers Manager
IKEA Retail