The Future of CX
Sprinklr

The Future of CX

📆 Date: 21st Jan 2025

🕧 Time: 3 PM SGT.

About the event

Learn how AI enhances CX through personalization and proactive service. Discover AI-led strategies, real-world examples, and actionable insights to meet evolving customer expectations.

What we’ll cover:

  • Evolving consumer expectations in the age of AI

  • Explore possibilities with AI -

  • AI-Powered personalization at scale

  • Omnichannel excellence

  • Proactive service revolution

  • Impact of GenAI

  • Common challenges and how CX leaders can navigate them


    Meet Our Speakers

    Sudhir Rajagopal

    Sudhir Rajagopal

    Research Director

    IDC

    Colin Shaw

    Colin Shaw

    CX Expert

    LinkedIn's Top 150 Business Leaders

    Dan Gingiss

    Dan Gingiss

    CX Expert

    Bestselling Author

    Buddy Waddington

    Buddy Waddington

    Global Principal Technologist

    Sprinklr

    Alex Soliman

    Alex Soliman

    Ex-Customer Care Centers Manager

    IKEA Retail

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