The Future of Contact Center Intelligence

📆 Date: 23rd Jan 2025

🕧 Time: 3 PM SGT.

About the event

Discover AI’s role in transforming contact center operations, enhancing customer analytics, predicting trends, and driving business growth – with real world examples and best practices.

What we’ll cover:

• Significance of customer data in shaping business strategies

• AI-driven solutions for smarter customer interactions

• Harnessing AI algorithms to forecast customer trends

• AI-driven strategies to deliver tailored experiences across multiple touchpoints
  
  
  

  Meet Our Speakers

  

  Brandon Purcell

  Principal Analyst

  Forrester

  

  Colin Shaw

  CX Expert

  LinkedIn’s Top 150 Business Leaders

  

  Annette Franz

  Founder & CEO

  Sprinklr

  

  Michelle Crose

  Director – Solutions Consulting

  Sprinklr

  

  Laura Burns

  Global Consumer Experience Director

  L'Oréal