IT leaders are placing significant emphasis on digital transformation to overcome economic downturns and recessionary challenges. This is accompanied by the increasing demand from end-users for consumer-grade experiences in terms of quicker responses and services delivered through modern technology channels - anywhere, anytime. How do IT leaders effectively prioritize digital transformation and protect the organization from the fluctuations of the global market while achieving fast time-to-value? With a right-sized IT service management (ITSM) solution powered by intelligent technology such as AI and ML, businesses can ensure success and maximize their return on investment.Key takeaways from the webinar: